Excellent service
Delche is no more…. But sadly the new scam website run by the same guy (with the same fake spammed positive reviews on TrustPilot) is GAMERIUM - the owner of the site (both Delche and Gamerium) Gurpaal Deol (companies house) attempted to contest my refund - I am not aware of the grounds, but the credit card company refused his application as I was able to evidence lack of delivery or response to my repeated contact with him both to cancel or update me on the pre-orders.
I recommend anyone looking for a refund do the same - submit the emails you sent to Delche and screen shots of the shop page showing the items as not shipped or delivered - as they will not be able to evidence delivery of the items.
Sorry to all those still waiting for refunds - I have reported this to trending standards but I suggest you all do the same as they need to investigate rogue companies like this and ensure they don’t continue to do this in future as this guy is clearly attempting.
Beware he is also on eBay under the same name GAMERIUM. Stay clear if you actually value your money.