Excellent service
I'm writing a review on the CVS Pharmacy located at 1700 Milton Ave, Janesville, Wi . This review has been along time coming. I'm am so tired of being treated so disrespectful by everyone in the Pharmacy including the Pharmacist. The minute I get to the counter to pickup my prescriptions the worker has a smug look on her face. No smile no how can I help you etc...
Phone calls frequently go unanswered regardless of the time of day . I have to leave name & number and pray i get a phone call back. When calls are answered, staff responses are often rude and unhelpful. Patients are being informed that prescriptions are “not available,” when in reality the medication is either out of stock or a prior authorization is required. The other day I went to pick up prescription that was filled incorrectly the lady at desk said was resolved I looked at it and it was never fixed I advise her this was still incorrect she had a attitude from the start never said a word 10 minutes later said come back AGAIN later will have to fix the order. I'm am just so tired of CVS pharmacy thinking I owe them something. I mean everytime it's just crazy how rude they are everyone of them. I've been going to this location for over 10 years ( Only because this is the pharmacy my insurance states I HAVE TO USE )and it's definitely at its worst . Obviously I'm not only one who feels this way almost every review 99.9% states the same thing. 1.5 rating that should tell you something. I wonder how corporate would feel about the way CVS pharmacy treats people Obviously all different stores in different states have same issues. Treat people with respect & put a smile on your face when greeting customers your there to help us it's your job! I used the day I was last at CVS for this review but this is an everytime occurrence. This review is from my husband M.P. and myself C.P. both treated with no respect & definitely no customer service.