Excellent service

The tenant ended their contract, vacated the property, and provided all required documentation, including the final meter reading and the landlord’s full contact details. Ruby Energy was correctly notified of the move-out in accordance with your procedures. Despite this, Ruby Energy has continued to issue non-contract, high-value charges to a tenant who no longer occupies the property and has no legal interest in it. Ruby Energy has stated that because the property is currently empty, responsibility remains with the last tenant rather than the landlord. This position is incorrect. Once a tenant has vacated, ended their contract, and provided final readings and landlord details, their liability ends on the move-out date. Any subsequent charges for an unoccupied (“void”) property are the responsibility of the landlord or current owner, not the former tenant.