Excellent service

I ordered a kitchen table set. The shipment is unclear where and no one is monitoring it. On January 13, the shipment was supposed to be delivered to me between 3:00 PM and 5:00 PM. I waited all day, the courier did not arrive, no one called, and no one contacted me. I wrote to both Ellos and DSV Couriers, but no one wrote back. The table was expensive, delivery with DSV cost 999 DKK. You pay that much money and now it is not even clear where the shipment is. I do not recommend it.