Excellent service

Useless customer service. I have ordered advisory for window screens (nets) in the house, request was sent through their online portal and confirmation received. Regardless, in 2 weeks nobody reached out to me. When i called customer services very nice a polite people respond but instead of taking ownership of the solution they kept referring me to other stores and departments 4 different numbers where the last one was deferring me to the first one. When i said i already started my journey from the first one they said better to create a new request in the system. I said wouldn't it end up the same way, they said lets try and wait to see, unfortunately there is nothing they can help me with. We tried, and waited, and guess what, no response and phone calls again, and no solution again. Again, very polite customer services but 5 different departments and stores and none could find a simple solution to send someone to my home to advise and measure for 4 windows and one big french balcony. My estimated spend about 800EUR which will now go to another company because in now 4 weeks Karwei failed to react and lost this revenue.