Excellent service

A really disappointing night at the Palladium. We arrived early from work but were directed into the wrong queue by staff, only to be sent back outside after waiting and having my bag searched. The bar was severely understaffed; after queueing for a long time I was turned away when it closed, and the bar manager was unnecessarily aggressive and brought me to tears. Inside the theatre, staff misread my ticket and sent me to the wrong floor, separating me from my guest. Even at the interval, the bar situation hadn’t improved and my guest was turned away again. Poor organisation, poor staffing, and an upsetting experience overall.