LW Theatres is the official website to book London theatre tickets for shows at any of our six West End theatres. The official box office for The London Palladium, Theatre Royal Drury Lane, Adelphi Theatre, Cambridge Theatre, Gillian Lynne Theatre and Her Majesty's Theatre in London's West End.
IEIEAbsolutely appalled by our experience at Theatre Royal Drury Lane last night.We travelled from Dublin with our young children to see Hercules, only to be refused entry at the door due to an age rule that is NOT clearly stated at the point of booking. The website says “recommended 6+” — that is NOT the same as “strictly no under 4s admitted.” This crucial information is buried in small print, which is completely misleading for a family Disney show.To make matters worse, the way we were treated was humiliating. A manager followed me while I brought my children to the bathroom and confronted me in front of other customers. We were then escorted out like we had done something wrong.We were told to sit in reception for 2.5 hours and watch a live stream instead — after paying for a live theatre experience. Completely unacceptable.Even more frustrating, I saw children in the venue who appeared younger than my daughter, including one still in nappies, yet we were refused entry. My child was quiet, well behaved, and caused no disruption whatsoever. We were clearly singled out.No refund was offered on the spot despite being denied the service we paid for.This was meant to be a special experience for my children and instead turned into a stressful, embarrassing ordeal. Between misleading booking information and the treatment we received, this was one of the worst customer experiences I’ve ever had.I would strongly advise other families to be extremely cautious booking through this platform or attending this theatre unless age restrictions are made explicitly clear at the time of purchase.Disgraceful experience.
GBGBGBGBI have booked tickets for the Palladium and I made a couple of errors. I managed to get through to someone straight away who sorted out the problem for me. Then for another error a day later, I sent an email and they replied within the hour and sorted out the problem. They refunded some money really quickly. We are very impressed with their customer services.
GBGBSaw the matinee performance of Sleeping Beauty the opening night. 5 star brilliance. The slapstick innuendo was hilarious and traditionally terrific. Pricey tickets but worth every penny in order to experience a belly load of laughs and be entertained by an 'A' list cast. The top panto in the country - all in all entertaining performances, outstanding costumes, music and scenery. Highly recommend this genius panto in the iconic and world class Palladium.
