Excellent service
Bought a dishwasher for £1K December 2022. Thankfully (benefit of hindsight) “the brain” failed just before the 2 year warranty expired. Its replacement failed within a year. I contacted them to ask if they felt this to be reasonable or if they were prepared to ‘do’ anything.
It’s taken a while but I have just received their response. “ After reviewing the details, we can confirm that the appliance is currently outside its warranty period. Unfortunately, this means any required repairs would be chargeable.”
“However , like all electronic components, certain parts can occasionally require service over time.”
I am told that failed component is the most expensive component and I could buy a new dishwasher for the same amount. No,not a Miele product.
Both factually correct. For me though I don’t pay that sort of price for that sort of product/attitude.