Miele

Bought a house that came with brand new Miele dishwasher (looked it up and it's really expensive) and the washer is simply the worst I have ever used. It regularly leaves food residue behind, the dishes remain way wetter than in any other air dry dishwasher I have ever encountered, the user interface is plain horrible and there is no way to continue a cycle to its end in case auto-shutoff water tap closes mid cycle. You have to start the many hour long cycle all over again (there is no separate rinse cycle either to just run through). You can get so much better products with way less money from other manufacturers that I would never consider buying Miele again.

Terrible customer service. I had a repair done in 2024 on a dishwasher and paid the engineer by card immediately afterwards. Over a year later I received a surprise letter informing me that I was in default for this invoice.I spent a long time on the phone to a 'customer services' agent, providing her with a screenshot of my bank statement showing the payment. She later sent me an email assuring me that the payment had been located and my account was clear and that I would receive no further demands. Then six months later I received another threatening letter for the same invoice. I spent over half an hour on the phone to an agent who could barely speak English and couldn't be bothered to find the previous emails and struggled to open the ones I resent. I provided the same details again (bank statement, payment information). She opened an invoice dispute but I heard nothing more. I chased again today. An agent kept me on hold for 20 minutes then he immediately hung up. I sent a follow-up email and was then sent a very generic 'we are conducting a thorough investigation' email with 'apologies for the inconvenience'. Sorry but this goes way beyond 'inconvenience'.Do not buy anything from Miele. Their products are not that good (the dishwasher was only a few years old when it failed), the repairs very expensive (£200 for a tiny circuit board on the water inlet). Accounts Department incompetent if not fraudulent and Customer Service the very opposite of the name.UPDATE 2026-06-29 I had call and an email today confirming that the invoice had indeed been paid when I said it had, and that I would receive no further letters, so thanks to Jens and Elizabeth for getting this sorted out. What I shame I had to go through Trustpilot to get through to some capable staff.I do have to note the irony of a company that exhorts customers to pay more for something better yet itself decides to cut costs by not performing proper checks on default letters and also by outsourcing its customer services to a staggeringly useless offshore company. They may be cheap but the reputational damage they cause is immense.

Do not buy a Miele Dishwasher. The brand is a scam. High prices, low quality. Had our less than 5 years. Pump went after 2 years. £250 fix. Another pump this time £823 fix.