Excellent service

⭐☆☆☆☆ Disappointing Quality for a Premium Brand I purchased a Miele dishwasher expecting long-term durability and premium quality. Unfortunately, both dish racks have developed significant rust, which is completely unacceptable for a high-end appliance at this price point. I contacted Miele expecting a reasonable solution. Instead, I was offered only a 35% discount on replacement parts, leaving me with over $500 to pay out of pocket to repair a clear quality defect. For a brand that markets itself on longevity and excellence, this response is very disappointing. Rusting racks should not occur so early in the life of a premium dishwasher, and customers should not be expected to absorb most of the cost for what appears to be a manufacturing or material issue. Based on my experience, Miele’s product quality and after-sales support do not match the brand’s reputation. I would not make the same purchase decision again.