Excellent service

On Boxing day I ordered a late christmas present for a family member, choosing to collect in store as it said there were 7 available. I ordered them, had emails saying the order was confirmed. When I went to store 2 days later (the store staff are very helpful) it's actually the product being despatched from a warehouse - not store pick up - very misleading and unclear process - as now this product is still not available 5 days after ordering and wouldve gone somewhere else