Outdoor and Country (www.outdoorandcountry.co.uk)

On Boxing day I ordered a late christmas present for a family member, choosing to collect in store as it said there were 7 available. I ordered them, had emails saying the order was confirmed. When I went to store 2 days later (the store staff are very helpful) it's actually the product being despatched from a warehouse - not store pick up - very misleading and unclear process - as now this product is still not available 5 days after ordering and wouldve gone somewhere else

Speedy service - wasn’t expecting to receive my new boots until the New Year - but surprise, they turned up on Xmas Eve! Excellent!

Bought a jacket from Italy. Upon arrival courier BTR contacted me saying I had to pay additional 30% of the price in customs fees. I buy online from the UK all the time, no one ever asks for custom fees, but Outdoor and Country seems to have a tricky way of doing business delivering to Europe, hiding fees... NEVER BUYING AGAIN FROM YOU.

Absolutely fantastic service from outdoor and country. Had to call them due to a delay in the postal system, got straight through to a fantastic gentleman called Jack who not only did all he could to push it along but also kept in contact to provide an update. Item arrived well packed and perfect condition, the same cannot be said for other retailers this Christmas. Highly recommend outdoor and country for anyone who values great service, thank you.