Excellent service

Worst company. Despite the negative reviews I had read, I decided to place an urgent order for a product my father required. I placed the order on Thursday with the understanding that I would receive it by the following Wednesday. However, on Friday afternoon, I received an email stating that one of the products was out of stock and that they could not process the order unless I agreed to substitute it with a different flavored product. I accepted the product swap, however, I received a subsequent email stating that neither the alternative product is currently available and that I will need to wait 2-3 weeks. I requested the cancellation of my order as I came to the conclusion that it would be unwise to rely on their statements. They confirmed the cancellation, and I was informed that the full refund would be credited to my account within a few days. Following up after a week, I reached out again to inquire about the status of my refund. To my dismay, I was informed that an internal issue within the finance department had prevented the initiation of the refund process. After few weeks, I finally received a refund. As a recommendation, I advise to avoid this company.