Excellent service

I have been a loyal customer of PraxisDienst for almost eight years, regularly ordering supplies for my practice. Unfortunately, my recent experiences as a business buyer have been deeply disappointing. Delivery times have become increasingly unreliable and longer than expected. In my latest order, I purchased three Kombipur-TT platelet function tests, which were delivered in November with an expiration date of May 2025. For such specialized products, a mere six-month shelf life is unacceptable for practical use in a busy practice. I contacted PraxisDienst three times to address the issue, but each call left me more frustrated than the last. The customer service team, made up of unmotivated employees, failed to offer any viable solutions. Despite being assured multiple times that the matter would be escalated to a supervisor or that I would receive a callback, nothing ever happened. By my third call, the responses had devolved into curt and borderline rude remarks. During this time, I refrained from paying the invoice until the matter was resolved. However, the only communication I received from PraxisDienst was a steady stream of reminders and overdue notices, escalating to the second dunning stage. Despite my written and verbal inquiries, no callbacks, follow-ups, or meaningful responses were ever made. I had to take the initiative repeatedly, only to be met with unprofessional and unfriendly treatment. When I asked for a resolution—whether a replacement, a discount, or any goodwill gesture—I was flatly told that the expiration dates are clearly listed on the website and that it’s my responsibility as a consumer to check. The comparison to checking the expiration date of milk or yogurt while grocery shopping was not only inappropriate but downright disrespectful. This experience has been a complete failure on both product quality and customer service fronts. I will not be ordering from PraxisDienst again. Unprofessional, unhelpful, and unfriendly. Avoid at all costs!