Excellent service

Purchased a snowblower and pins in Nov - according to the web site the snowblower is in stock and the pins are not. After some time waiting - I contacted them about the order as my order just said waiting for shipment- theyy responded that one item was to be recieved in dec - and gave numbers that did not match either of the articles. Then I tried contacting again 2 more times - the third time I realized there seems to be a autoanswer - it seems you have already contacted us and we would like you to compile your questions in one request - we have deleted your request- So it seems one has one chance to contact them - as you have to fill in your order number - and they must have this autoanswer on every request after the first. I honestly dont know if this first answer was also given as a auto answer - but at the end of each it says - the name Kent There seems that there is no way to contact them by phone - so I have now waited almost a month for a snowblower - during winter. I really would like someone to help to send the snowblower - or to contact me to tell me what to expect - as again it says it is in stock