Cora Health

I've already given a one star review and Cora health contacted me,but have not resolved my complaint. No matter how many times I have called since, they have not been able to reinstate me to access to their platform. I'm also supposed to see the podiatrist end June and both time that I've called to make this appointment, I am told there are no appointments available. So I've got to walk around with a heel insert for which I was never measured for ? how long?? Really disgusting service from a company owned by Lloyds. That says it all

I was held up on my journey to the Cora health centre in Norwich for a MRI. A slow moving giant liw loader. I was so upset about not getting to the hospital on time. But one of the team phoned and told me not to panic and they would fit me in when I arrived. That to me was going well above what was expected. Well done Cora health in Norwich.

Following my departure, I wanted to provide honest feedback on my experience with the company. During my employment, I observed a consistently high turnover of staff, which appeared to reflect wider issues within the workplace. Despite a high staff turnover, there appeared to be little investment in training new employees, leading to recurring errors, which in a NHS setting, is not what patients need. Ongoing departures and a noticeable amount of sickness absence also contributed. Management practices were excessively focused on micromanagement, creating an environment where employees felt scrutinised rather than supported. Employees were subjected to excessive monitoring, creating an atmosphere of mistrust. This had a negative impact on morale and contributed to what I found to be a toxic working office. There was a noticeable disconnect between managers and employees, with concerns often being dismissed rather than addressed. When discussing my job with family and friends, some commented that the culture sounded more like a custodial environment rather than a standard workplace. Holiday requests were not automatically approved and had to be submitted at least six weeks in advance, with requests supposedly reviewed weekly. I was also disappointed that, after leaving the company, I had to spend two weeks chasing pay that had been calculated incorrectly. Emailing HR daily with no response. I was thankful to payroll for helping me get the hundreds they owed. Employees should not have to pursue payment they are contractually entitled to receive.

Was referred by GP with an appointment time and date. On that date, I received an email saying it was actually not an appointment, but that I just needed to fill in an online questionnaire. So I waited a month for an appointment to fill out a form. The form asked me increasingly specific questions about pain in parts of my body which were not related to my problem (knee injury) and nothing about my actual knee. It seemed like it had just got the wrong end of the stick. Then waited another month, with no contact. Phoned the helpline. Apparently they haven't received the form. Great. But they can arrange a telephone assessment one month from now. I asked why that's necessary, since I was referred by an NHS physio who has submitted my notes and already agreed that I need physio. Apparently that's just how they do it. I asked how long it would be after that until I can see someone who can help me - minimum 6 weeks. I said is that your wait time, and she said 'no, our wait time is longer, that's the MINIMUM'. The customer service operator was rude, and dismissive from the outset. When I said that it wasn't great to be waiting that long, she immediately responded aggressively 'well that's how it works, I can remove your appointment if you like' The chances of actually getting any kind of resolution for my knee injury with this level of service is minimal. So much for the NHS. So much for 'privatising' services.