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I visited Bristol Gardens Health Spa with a friend of mine and was met with an incredibly distressing and hostile experience from the owner at reception. Out of nowhere, the owner claimed my friend was banned for "aggressive behaviour" during our last visit. This is completely fabricated. On our previous visit, everything was perfectly civil, and no issues were raised whatsoever.When challenged, the owner claimed to be checking "notes" but flatly refused to share any details, evidence, or explain what this supposed offence was. She completely shut down the conversation and refused to discuss it further.Looking at other reviews, it is clear this is a running theme. The owner seems to invent arbitrary reasons to refuse entry to paying customers on a whim. The lack of professionalism, transparency, and basic customer service is shocking. We left feeling deeply upset and humiliated. I personally have been visiting this spa for years but this treatment is completely unacceptable. There is no point of the owner trying to reply to defend her reason for the refusal as I have said is the absolute truth. I highly advise to anyone else to save your money and visit somewhere elsewhere customers are treated with respect, honesty, and consistency.
Whst a nightmare. Turned up yesterday with my boyfriend only yo be told he's banned for life. He went way back with someone else and there was a problem I've been there with him since no problem, don't know how we got in last year, no one told my boyfriend he was banned then Now we won't be going anymore, and it's not all thst great. You get mixed messages that it's a spa, and rooms upstairs, you seem to be watched a lot and it's not really relaxing.
This is advertised as a naturists spa however left after 20 minutes feeling very uncomfortable by others propositioning sex in rooms they have upstairs! . Place is very tired looking inside. Not for true naturists who just want to genuinely chill out. Beware!
Finally made my first brief visit (Saturday afternoon) just to check the vibe, and I was not disappointed. First thing to say is that the place is absolutely spotless throughout, with staff constantly checking and cleaning every area. The atmosphere is calm and relaxing, staff are happy to help with any questions. The site is spread over 3 floors (warm and comfortable throughout), with the entrance, lounge, and changing area on the ground floor, spa facilities the basement level, and rest rooms etc on the upper room. It'll leave you to guess where the roof terrace is - I didn't use use it (it's March) but it looked very inviting. I only had time to briefly try everything (steam rooms, saunas, hot tubs, jacuzzi, plunge pool, hot/cold showers) but everything was fully operational and very clean, and I felt completely at home there. Other clients seemed a modest lot, no weird vibes at all. There are just two things that I need to flag up. Firstly, the small problem - the supplied towels are lovely quality, but I wasn't the only person who couldn't 'wear' it - perhaps a limited number of larger towels (maybe a different colour for ease of reference?) could be available on request, for those of us of a larger circumference? Secondly, and more importantly, the stairs between the three floors are very narrow and very steep, and seriously only suitable for those in good health, with full mobility, and steady nerves. Issues like this are par for the course in older buildings which are continually repurposed over many decades, and the owners have done a great job to shoehorn such fantastic facilities into the available space, and make it feel genuinely welcoming. "I'll be back!" for sure.
