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I purchased the Extra Strength Pain Relief roller ball and after using it just one time I got serious chemical burns from it all over the back of my neck. It is taking forever to heal. It is so painful, itchy, stinging, my skin is bright red with red bumps and lines throughout. It is now at the stage where the skin is all peeling off and I still can't touch the area because it hurts so much. I reported this to Saje themselves and received back so many questions on questions which I answered plus showed photos of the burns and the bottle. But this was not enough I had to come up with a receipt number for something I bought months ago as if photos of the bottle being full and the burns themselves were not proof enough. They offered to send me a gift card to their store but as if I would ever trust any of their products ever again !