Excellent service

The terms and conditions are concerning, as they allow the platform to suspend membership and withhold refunds for unused lesson credits.There are also privacy concerns, including sharing personal data with third parties, with limited transparency — particularly problematic when children are involved.In case of issues, communication with customer-side coordinators is weak and unprofessional. They promise to follow up after “checking internally,” but do not call back. Information provided is often inconsistent or incorrect, and emails frequently come without clear names or signatures, which further reduces trust.15.01.2026Thank you for the response.Unfortunately, the email address you refer to (school at buki.org.pl) is the same channel that has previously provided anonymous and non-substantive replies, which is exactly one of the issues raised in my review.Redirecting me back to the same address does not resolve the problem.I remain open to meaningful contact via a named and accountable representative.