Excellent service

I bought a Trakker Levelite Camo Long back Chair £175 and used the chair twice and a bolt came lose, contacted Angling direct customer service and spoke to Sheila and she arranged for the chair to be collected on October 22nd. After six weeks I have no chair and Angling Direct have my £175. I contacted Sheila again and received this. 26 Nov 2025, 16:26 Good afternoon, I appreciate your prompt response. Please be informed that a lost nut and bolt does not fall under the category of manufacturing defects. We have reached out to the manufacturer to request a replacement nut and bolt as a gesture of goodwill. I kindly ask for your patience in this matter. Kind Regards, Sheila GMTSheila (Angling Direct) Customer Service Advisor Now I have no chair and a £175 nut and bolt which is not even the right one. This has been a terrible customer service experience . 15/1/26 after over 10wks of waiting I have a chair, Sheila (customer care) was no help at all and did not even respond to my last emails so I contacted Angling direct through their face book page that worked eventually.