Excellent service

I ordered a reel as a christmas gift. Given it was 5 business days delivery it should have arrived before christmas. It didn't. I chased it, reordered it, gave them the benefit of the doubt in the hope it would appear, albeit late, in time for the recipient to take on their 7 month world travels. I had sent numerous emails, Facebook messages and a 45 minutes wait to be connected to a call to have the call disconnected almost straight away. I was told through Facebook messages that they were looking into the delay but never followed anything through nor were they proactive. I chased them again after the unsuccessful phone call to then get a message via Facebook saying (the item that was in stock and reportedly being sent out 9 days ago), was now out of stock! Frustrating, unprofessional, incompetent and does not deliver what is promised or advertised. DO NOT ORDER/PURCHASE FROM THIS COMPANY! They'll take your money, keep you waiting and then cancel your order. They've done it twice and I will NEVER USE THEM in the future. They cannot be trusted, have poor customer service, they never replied to any of my emails and should not be allowed to trade in this way.