Excellent service

I ordered a feeder rod. It arrived in good time. The Rod only was in the package. On contacting them (waiting 40 minutes on phone) I was first informed that the staff at the warehouse were looking for the quiver tips. After 15 minutes waiting I was told that I will get a callback as it was taking some time for them to come back. 5 hours later I again phoned up and again after a lengthy wait, I was eventually told that it was a fault by the supplier. I now have to travel miles to go to the nearest shop to had the rod in so that another one can be sent out to me. I can’t understand why they can’t just send a set of tips out. Disappointed at the moment