Excellent service

Ordered wall mural, cost over £200, delivery free over £100 or £8.94 if not….after payment was taken got an email from UPS…shipping was £59 approx extra on delivery, I was fuming, company is based in Poland?? Never knew that neither, refused parcel & emailed company for a full refund, also disputed with my bank, the parcel that turned up was so small it would never have been enough to cover my full living room wall, got no idea what they sent, absolute scammers….want my well earned money back, thank you