Excellent service

Follow up service for online order can be definitely better. Only when the order placed, received confirmation right away, but item not delivered on time, no update nor notification of (delayed) delivery/ track & trace info. Had to call twice to chase after the item myself and only a week later than the agreed date, finally got the item. Utterly disappointing experience. Not to mention the inconvenience due to the delay among which having had to cancel & rearrange the handyman for the mounting.