Excellent service

Terrible experience with Saniweb. Ordered a Grohe Showerhead Smart Control set, and it arrived with clear damage on it, with someone trying to fit it before but failed. Our plumber confirmed this is the case with marks all over. Tried speaking with Saniweb, and mind you this is 1 day after I received the product and got the plumber installing it. We then saw after installing the damage on it. Saniweb would not send me a new product even they did sell it as it was already "installed" and warranty kicks in. Pointed me to speak with Grohe. In the end we had to get a Grohe engineer to come a replaced the parts, however Saniweb to stand their ground that they dont sell used products is proper B****S**T! I dont know what law they think they live under but this is a terrible company. Don't be fooled by their cheaper prices. Order elsewhere! Even the Grohe engineer mentioned that they get these issues and complaints on Saniweb ALL THE TIME.