Excellent service

The worst support I had in my life. I will never buy anything more from Thomann and will never ever recommend you. 🤯💩 The nightmare began when I placed the order. 😱1600euro was reserved from the payment card. But when I logged in to my account I could not find the product in my overview. So I had to contact Thomann support and clear this. They help me with this by forcing me to send cards numbers. After a while they fix the issue. At the moment I feel fooled into buying something that was not even in your stock, when I tripple checked with support and was told the speaker is in stock and order will be sent on Monday if I would buy the speaker on a Friday. The order was sent on Wednesday .I was very clear about when I contacted support before I buy the 1600 euro speaker that I really need this before friday because I have DJ gigs. Support told me all was fine.. A total lie.. Support dont understand customer service and was rude to me. Support wants to give me back the post delivery cost and cancel the order? whats the point? what will this help me? If support would tell me the correct information when I tripple checked this would not happen and I would had bought the speaker from other store..