Excellent service

I had a very unpleasant experience at the Multivlaai branch in Kampen, Netherlands, which also acts as a UPS pickup point. I visited the shop calmly and politely to collect a UPS parcel with a valid pickup notification. Despite this, I was treated in a hostile and dismissive manner from the start. The staff member handled my parcel extremely carelessly by kicking it into the shop area. The parcel contained a high-value item. I was then told the parcel could not be handed over, without any proper explanation, and was spoken to in a condescending and aggressive tone. I was even asked whether I had paid for it, despite having official confirmation from UPS. After contacting UPS directly, they confirmed there was nothing wrong with the shipment and informed me that they have already received multiple complaints about this pickup location. This behaviour is unprofessional and inappropriate for a business representing a major logistics company. I would strongly advise caution when using this location as a UPS pickup point.