Excellent service

A little less than 3 years ago, I ordered from them a very expensive Head ski helmet with a visor that was supposed to be photochromic. Due to Covid and illness, I only recently had the opportunity to try the helmet and unfortunately realized that the visor is not photochromic, but that it is a "normal" S2 lens, which is much cheaper than the one I ordered and paid for. Although it is clear to me that the warranty period has expired, this is not about product non-conformity, but about a delivery error, and I was hoping for a "humane" and correct attitude from the dealer, who, unfortunately, refused me with a very short answer, and upon my suggestion to buy a photochromic with some possibly more favorable conditions they didn't even deign to answer !