Excellent service

I’ve used their services in the past and have been satisfied with the staff and especially with the doctors. However, I was recently booked for three sessions within a span of two weeks without anyone calling me first to check my availability — they simply sent me the dates. When I tried to call to rebook, it was difficult and time consuming because I don’t speak Danish, which makes it very hard to reach them. When I finally spoke to someone to reschedule, I explained that I could attend the first session but not the last two because I wouldn’t be in Copenhagen and asked if we could find other slots. In an unfriendly tone, she replied that now she would have to rebook all three appointments because it doesn’t make sense to attend only the first one, and she made it sound like this was a very unreasonable burden. I pointed out that nobody had checked my availability before booking me, especially for three appointments, to which she replied, “We don’t do that, we don’t have time to call every patient separately,” which I found rude and unprofessional, especially for a private clinic where services are paid for. The overall attitude made me feel as if I were obliged to use their services. On top of this, before receiving those three appointments, I had already waited more than a month and had to call myself to remind them to schedule them, as it seemed I had been forgotten.