Excellent service

The first time I visited VIHAS HOSPITAL ESTEPONA, I booked for an eye specialist but had to wait for an appointment longer than on state health. When I arrived, I had to wait for 1 hour 10 minutes to see the one and only eye doctor who had been drafted in because the hospital didn't have any of there own on their books! The second time I had an appointment to see the Traumologist. He had a very arrogant attitude, he didn't listen to what I was telling him, he didn't look at where I was pointing on my body. He just told me he knew 100% what the problem was and that I needed an MRI (I did wonder why I needed to identify the problem if he 'knew' 100%. I didn't want an MRI, I told him I was nervous. Could we first go along the route of examining me. He did not point to, discuss or examine any part of me. He did not ask me to make any movements. He told me he had been a doctor for xx number of years so he knew what he was talking about. I pointed to a poster on his wall of the anatomy of the body and asked what the name of the certain bones were and pointed to the exact bones that were causing me pain. He refused to look at the poster and simply aggressively said that he was a doctor and had no time to teach me the anatomy of the body! He gave me a piece of paper requesting the admin staff to give me another type of scan. I wanted to know what it was and why I needed it etc., he indicated that was the end of the appointment. He was so rude and unkind and completely inappropriate to be a people facing doctor. I vowed never to go there again. However, as the waiting time at the other clinic, to see a general doctor, was longer than to see a state health doctor, I decided to call Vithas Estepona again and ask for a telephone appointment with a GP as I just needed 2 prescriptions for an item that I can buy off the shelf in UK or Gibraltar; it wasn't strong medicine at all. The appointment was made for 07.45 in the morning. Not convenient for me but the Vithas does not consider patient's conveniences at all. I immediately added it to my calendar and postponed my journey that I had booked for that time. The day before the appointment, I received an SMS reminder of my appointment, which they had now switched to 08.25 ! This has happened before (they give you an appointment and then change it without informing you or requesting your understanding so to try and make a time that is mutually convenient). I received the call at 08.13. The woman doctor didn't listen to what I was telling her and interrupted me every time I tried to speak. I was just simply explaining which medication and why I needed it (it was repeat). As I suspected, she wouldn't give me either prescription saying she needed to see me. I would understand that if the medicine had never been prescribed previously by phone. As I attempted to 'reason' with her and start to explain that I would be happy with a lower dose... she interrupted, talking over me and put hung up the phone. This hospital should never have collaborations with Health Security companies as they are only interested in you if they can earn from your visit.