Excellent service

Vithas Alicante, reception employees refused to process an application for an external surgery. We sent it to our insurance company ourselves. There were several questions asked by the insurance company that we were unable to answer, such as the code of the operation. We have been trying for hours to contact the doctor Carrato Gomez's secretary/assistance at not avail. Vithas ONLY phone number is to request appointments. WE HAD TO GO IN PERSON TO GET INFORMATION. TERRIBLE SERVICE UNACCEPTABLE.