Excellent service

Internet and tv network stopped working yesterday morning but we had not changed any settings. We first followed checked the settings as advised on our online account without results and then made a request to the online proxi support. It has been 36 hours now and nobody contacted us. There is no way to reach the support team by telephone, it is only possible to leave a message. We have left 2 messages already. We have to work from home tomorrow and still have no internet. All is well until you have an issue... We are highly disappointed with the company and will most probably change our internet provider.