Excellent service

i ordered a box. I can choose the date of delivery (3euro). on the date, the box didn't come. the next day I call the customer service, they said the box would come tomorrow. I started to feel a bit off. I asked the customer service about no info in the track and trace code, what if the box would not come today, what about the freshness. the answer is unbelievable, the man said: "if it isn't come today, then hopefully tomorrow or the day after tomorrow, or the day after the day tomorrow" really!???? are they kidding? and answer for the freshness: " it lasts for 9 days so hopefully it would still fresh" final: this is postnl, we can't control them. i don't care about the courrier, i care about my brownie and the promise I receive when making my order. it is just too bad