Excellent service

They have rubbish contracts with DHL, so at best, you'll receive your package late. If it gets lost, as was my case, Thomann takes no responsibility. I located my package 10 days later, 30 km away, thanks to an acquaintance who works at DHL, just when I was about to file a complaint. The funny thing is that the uneducated staff from the misnamed "Customer Service" are the ones who, with all their arrogance, send you an email with instructions on how to file a complaint. Thomann... after a month of dozens of emails and calls from your low-skilled staff, don't make any more fools of yourself here by replying automatically, pretending to be interested in finding a solution.