Excellent service

I am writing what may initially appear a strange review as the product did not actually work on our tiles, however I felt compelled to give a five star rating as the customer service we have received has been truly exceptional and deserves to be mentioned. The product is really easy to use and the instructions are really straightforward. We waited until a dry sunny day to apply but unfortunately our tiles were just not porous enough, it is possible they have previously been sealed giving the product an inability to penetrate the tile. I contacted Slip Drs a couple of times before purchasing the product and each time they were incredibly responsive and helpful. The product arrived in good time and when the product did not work I thought I would just contact them to see if anything could be done; to be honest, I was not particularly expecting anything and given that the product was not faulty did not feel they were obliged to do anything. They responded to me the same day and without quibble have refunded my money within three days-again sadly unheard of in this day and age and something for which they were not obliged to do. So strangely, despite the product not working on our tiles, I would have no hesitation to recommend the company and should we have cause to purchase any other similar products they may sell would have no hesitation to go back to them.