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United KingdomIt made me feel great but needs to improve a bit. I give it a 4.9/5.0 because of the service. This service is goated(greatest of all time)
United KingdomChristmas nightmare. No Internet on the Christmas Day since morning, the day I want the service most. It happened again, fourth time without Internet. Now I have to wait till afternoon 29th December for an Engineer visit. Nobody from Youfibre responsible enough is available to assist other than the customer service agents who are helpless others than scheduling an Engineer appointment and saying sorry. Unbelievably unreliable. Utter disgrace. Update at 13:25, 25-December. - No plans to restore internet till 29th. This is what Ultra reliable Youfibre service in 2025. ---- Start: email from Youfibre ---- The engineer is scheduled to visit on 29/12/2025 (AM), between 8:00 AM and 1:00 PM. Please expect the engineer to arrive at any time within this interval. Unfortunately, as of today, we are unable to arrange an earlier visit. I sincerely apologize for the inconvenience caused and appreciate your understanding. Best regards, --- Zintle YouFibre Customer Services ---- End: email from Youfibre ---- Update at 17:00, 25 December Service restored remotely at 16:50 after 9+ hours of no Internet. It seems like only a handful of people know how to resolve issues at this company.. thankfully Kevin came to rescue this time again. ---- Start: email from Youfibre ---- I hope this email finds you well. I have reviewed your case and have managed to resolve the problems experienced remotely. As the service now appears to be working as normal, I have cancelled the engineer visit that was scheduled. Please do not hesitate to contact us back is you require any further assistance. Kind regards, --- Kevin YouFibre Customer Services ---- End: email from Youfibre ----
United KingdomI had ongoing issues with the cheap white router initially provided by YouFibre. I reported the problem twice, but the issue was not resolved. After repeatedly explaining that the router itself was likely the cause, YouFibre finally listened to my suggestion and replaced it with an Arris router on the third attempt. After my last complaint, YouFibre contacted me promptly and arranged an engineer visit within two days, which I appreciate. Since installing the Arris router, the connection has been completely stable with no issues for over a month. Overall, the service and support improved once the issue was properly addressed. However, I still don’t understand why the company continues to supply customers with cheap, poorly made, and unreliable routers, as this creates unnecessary problems for both customers and support teams.
United KingdomYou have great services. I was given good assistance.
