Buy here all you need to decorate your home. Zara Home On Line Store, offers the latest trends in bedding, bathroom, tableware and living room.
Worst Delivery Service EVER, no joke. I have ordered a lot of furniture from them, the delivery company did not call, text or even notify that they will be delivering; they just turned up and dropped part of the order off in the hallway, blocking it. I was not there and did not expect the order as on the website i was given a delivery expected date to be a week later. The second order arrived to a drop-off location I did not get an address for so I spent a few hours going around all the drop-off points and asking if they had my parcel. I still have not located it. Its actually crazy i have never experienced such a poor delivery service before.
Zara and Zara home Cyprus is probably the worst experience for a customer. Zara home especially, that has some really nice things, but their floor stuff and online customer service are ALL terrible. Did someone say gaslighting? Did someone say lazy replies? Throwing blame on everything except their incompetence? Did someone say delayed/lost order? Zara did.
Worst customer experience! Avoid at all costs! Returned a large order and, almost a month later, they have still not refunded me. They keep saying they are “investigating” it. I’m not even sure I will get the money back at this point. It’s horrific!
I’m very sorry to say the service online is horrible. Ordered a pair of lamp on 17 Jan, said it will be delivered on 27 Jan but no dispatch information on the date. Tried to follow up online chat box, took ages and still no reply. Contacted WhatsApp, took a very long time to reply and said it’s delayed. How come a customer has to chase for update while there is a delay but no update from the supplier side? Then I asked what’s the estimated delivery date, they can’t and won’t answer, saying as long as it’s shipping you will receive confirmation email. What’s the point of this conversation besides getting an update (chased by me) about delivery being delayed. I still don’t know when I will receive the lamps and I strongly recommend you not to make any online order, it’s okay to purchase in store if the item you want is in stock. But I doubt I will continue support Zara Home due to the horrible service in the UK.
