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United KingdomThese mats are of exceptional quality, and I'm thrilled with my second purchase. Although one of the mats had a minor manufacturing defect, customer service resolved it promptly. I am pleased to recommend them.
United KingdomI ordered 4 items online. 3 items were delivered. Not a big problem if they had let me know or proactively reimbursed me. They didn't. I conatacted yogamatters to complain - indicating that my need to contact them to identify missing parts of my order was a massive problem, their response was to credit me the missing item and claim that because the item came out of stock after I ordered it there was no way for them to know or catch the issue. Having worked for manufacturers for 30+ years I'm fully aware of the order, picking and delivery process. The idea that they only credit the refund if a customer happens to catch the short delivery is an absolute hogwash.
United KingdomMy order last week showed up with the wrong mat thickness and one cork block nicked, classic. Messaged yogamatters expecting the usual "we'll look into it" loop, but they arranged a swap same day and the correct eco rise mat arrived next day. The mat properly non slip, did a sweaty class and it stayed put, and the bolster fabric feels solid not floppy. Replacement was packed carefully, no squished edges, and they sorted the return label in about ten minutes. No faff, just competent suppport, which is rare.
CanadaMy Yogamatters sticky mat and cork bricks arrived quickly and well packaged. The sticky mat has a Grippy surface that stays put even when I'm sweaty, and the thickness feels just right for my knees... The cork bricks are solid with smooth edges, pleasantly earthy to the touch and they dont wobble on my wooden floor. I added a cotton bolster too and the cover feels soft yet sturdy while the fill is firm enough to support yin poses. The eye pillow has a gentle lavender smell that's calming without being overpowering. Bulky items were taped securely and the cardboard wasn't scuffed, soo everything looked cared for upon arrival. I'm using the belt daily for hamstring stretches, its simple to adjust and doesn't slip.
