Westpac is Australia's First Bank with a range of innovative financial packages to suit your needs. This leading Australian bank offering online banking, home loans, mortgages, investment loans, personal finance, everyday transaction accounts, savings accounts, bank accounts, overseas services
Me and my husband filled up an online form for Westpac home loan finance. Received a call promptly the next day from Dinesh Khadka the loan manager. Very friendly and professional, helped us through getting our first home loan financed. Everything went smoothly, Dinesh assured us that everything will be allright and we would now get our pre-approval promptly as we were interested in bidding for this house we were very interested in. However, did not hear back from Dinesh. We rang him everyday but the calls were unanswered. This went on for a week. We would’ve appreciated if he had responded and told us if pre-approval was not ready or there were problems. However did not hear back from him at all. We were left with disappointment and confusion. We were not able to bid for the house we wanted to.
Worst experience ever! After I cancelled direct debit, funds still came out of my account. I contacted them 2 weeks prior and was ENSURED funds would not come out and cancellation was in place. Staff have no clue. Raised complaint, still Westpac for Westpac. I will never bank with you again. I will never speak highly of westpac ever!
I am making a warning - the bank can close accounts and restrict services without your consent and rebuff inquiries. Even when you refer the matter to AFCA the bank will remain firm in not giving answers. The organisation has poor internal communicaton when you are dealing with fall out. The Westpac Contract has this little clause 'exercise our discretion' to close an account or withdrawel services. Essentially what you think you have signed with the bank is meaningless as they can at their descretion change their terms, close accounts and restrict functionality of loans. And according to AFCA they are under no obligation to explain way. Westpac use this to hide behind to avoid transperancy and accountability.
Consistent with experience other users are having, I've recently setup new account with Westpac and it fails consistently to make transactions I'm asking it to do through the app. Several phone calls to helplines have also failed to resolve so I'll soon be closing my account and my money won't be going near Westpac in future!
