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United StatesAs a longtime (over 25 years) customer of Truist and it’s predecessor names, I have concluded that it must be the worst regional bank for customer service and banking. You cannot expect a straight answer from customer service and bank staff is essentially unreachable. Lengthy deposit holds on US Government checks shows they may be in a liquidity crunch. Iam seriously considering a switch to a bank that cares about the customer and honors our loyalty and the level of assets we maintain there. I absolutely cannot recommend this institution for a new customer.
SpainI am writing this as a serious warning: do not trust Truist with your money, especially if you travel or live abroad. Truist blocked access to my account containing thousands of dollars after a routine Zelle attempt. I was outside the U.S. at the time. From that moment on, I had no access to my own funds. Here’s the part that should scare anyone: • Truist refused all alternative identity verification • They demanded I appear in person at a U.S. branch, knowing I was abroad • They would not close the account • They would not release my funds • Repeated calls led nowhere — representatives openly admitted they could not help I was effectively left stranded with no solution. Only after I filed an official complaint with the U.S. Consumer Financial Protection Bureau (a federal government regulator) did anything happen. And here’s the most telling part: Truist did not apologize. They did not contact me. They did not explain anything. They simply silently restored access, as if nothing had happened. So let that sink in: Multiple phone calls = no help Government complaint = problem magically disappears That tells you everything you need to know. This wasn’t about security — it was about lack of process, lack of accountability, and total disregard for customers. If I hadn’t known to escalate to a federal regulator, my money would still be inaccessible. If you: • Travel • Live internationally • Depend on reliable access to your funds • Expect basic communication or accountability Do not use Truist. I am closing my account immediately and moving to a bank that understands modern banking and treats customers with basic respect.
United StatesWay to go! Holding my paycheck for two weeks during the Holidays is top notch BS!! Mobile deposit on the 12/18 won't be available until 12/30!!! I would have another DD payroll check by then. The worst customer service. I've been banking with them for a year with my salary paycheck direct deposited. Totally left stranded with all my auto pay bills not paid and no funds for the Holidays. Then to be told it was nothing they could do, they couldn't reverse the deposit AND EVERY BANKING INSTITUTION IS DIFFERENT all while eating whatever the "manager" was eating. TRASH! Will definitely take my money elsewhere and suggest every one else do the same.
United StatesTruist Soddy-Daisy bank location. You should schedule an appointment to repair your telephone system. Either your telephones are inoperable, you ignore phone calls, you don’t reply to voicemails or too much lack of concern for providing customer service.
