The Works is the UK’s leading family-friendly retailer of value gifts, arts, crafts, toys, books, and stationery. With over 500 stores across UK and Ireland and a customer website, The Works offers a wide range of screen free activities inspiring reading, learning, creativity and play.
United KingdomI placed an online order on Sunday 9th November. Unknown to me I didn't know that they were experiencing issues due to a new warehouse. Delivery is stated to take about 10 days but reading reviews on here I can see that they are taking longer or not at all. I phoned The Works this morning and asked for a full refund so I cam go to the high street instead. The advisor did have to ask her manager as I was still in the 10 day period but has come back to me with yes my order will be cancelled. Highly recommend anyone going to do an online order to check first to see what the delivery is currently like.
United KingdomI went into the Wood Green store today. I was served by Baadal. I just wanted to say how fantastic his customer service was with me. He was so pleasant and for every customer, I could see he gave his best. I wanted the store manager to know that he is an asset.
United KingdomOrdered in October said 7 day delivery its now mid November almost , even when complain to customer service you don't get anywhere, Ordered 9 items to which 5 were refunded, customer service keep literally telling me to cancel the order and there is problems because of moving warehouse, rubbish excuse other companies manage it ok but not here ? strange how you knew that the warehouse did not have 5 of my items but can't seem to find and post the 4 that it does have ,
United KingdomOrdered some stuff for Christmas and relatives birthday 8 days ago. Telephoned today to see what was going on and things haven't left the warehouse yet. Said I could cancel or give it a few more days. When I order it said it should arrive in about a week. Disappointed to say the least. Wish I read these reviews before hand!
