
SuperMarket23 es la tienda online líder en compras online para Cuba, donde encontrarás alimentos frescos, artículos de aseo, productos para el hogar, electrodomésticos y ferretería a precios competitivos. Hacemos que enviar productos y alimentos a Cuba sea fácil, rápido y seguro, con atención personalizada en cada pedido. Pagas con VISA, MasterCard y otros métodos de pago, siempre con total confianza. Nuestro compromiso es ofrecerte una experiencia de envíos a Cuba confiable, transparente y sin preocupaciones.See more

This Christmas, I placed an order for my mother in Havana. Unfortunately, some products were not dispatched. Despite the products being available on their website, the company refused to deliver the missing items. Instead, they credited my online account with the cost of the missing products and expected me to solve the problem, which obviously would be to purchase them again for my elderly mother, incurring additional shipping costs. Apart from this incident, I am curious as to why the company charges for the shipment of products when the client has already spent a significant amount of money on the products themselves. Why don’t they waive the shipping charge in such cases as most companies do?

In the past my orders always arrived on time, but this time I placed an order and today is day 4 waiting for the delivery, the biggest problem is that you have to stay home all day and hope they come and I have been staying at home for 4 days hoping they will come, why can't they give you an exact day and time frame that they come, for example we will deliver your order tomorrow betweem 8am- 1pm or they could say they will deliver the order between 1pm -7pm

I shipped food to my cousin in Cuba a few times and never had a problem. I sent him an order of food for Christmas 2025 and the pork leg that was in the order was not wrapped/sealed properly, poorly refrigerated and smelled bad. I sent an email to explain what happened and they requested I send proof (which my cousins provided the pictures the minute they received the order). This negative review will remain unless they Supermarket23 makes things right.
Excellent service! Great prices, easy website, wide selection, and fast delivery. A truly helpful service for families and loved ones.