Stone Island

Got 4100111 CRINKLE REPS NY jacket a few weeks ago, after seeing it in store and trying it on. Right away I liked how it looks, simple but still stands out because of the fabric. It’s comfortable, lightweight, perfect for spring weather, it's my first experience, and I've never used such a cool jacket beforeStill, every time I think about the price, it feels a bit too much. $850 for something this light… idk, I expected more in terms of features or performance. it’s more about style than function. Good thing to wear, just depends what you’re looking for. consider your spendings when you buy it, quality is perfect but it's overpriced

I wish I could leave a minus rating. I have finally heard back from Alessandra at Stone Island customer services. Alessandra asked me to forward to her photos of my jumper, I did this on 07/12/2025. I attached 6 photos in total, including the reciepts/tags, packaging the jumper came in & 4 photos of the jumper. I asked initially how they could review the jumper from a photo and would they like me to send the jumper back but apparently that is their procedure for assessing faulty items via photos. I have just heard back from her, after the photos were sent to the ‘after sales dept’ to review. They have decided there is no fault in the jumper and the matter is closed though the jumper was worn for a matter of hours. I have emailed her back requesting a manager contact me. I have stopped the next payment with Klarna and they have suspended it. I have also contacted my credit card company and raised an issue that the item I have received is faulty and not fit for purpose & I want a refund for the first payment. The jumper was £385 spread over 3 months. I have worn Stone Island for 25+ years but I will never wear it again. DO NOT BUY FROM THEM, THE CUSTOMER SERVICE FOR SUCH A PREMIUM BRAND IS ABYSMAL.

Terrible company , say they deliver worldwide and into the UK but doesn’t deliver to Northern Ireland which is part of Great Britain as UPS “ don’t operate in that country “ contacted customer service for their agent to tell me to just order it to a store in London and fly out myself to collect it or to a friends address in ROI / England and have them ship it to me afterwards, pathetic from a multi million dollar company

Bought a nice knit sweater in Berlin. Efter 11. months there was a fault in the lining. Contacted HQ, sent a lot of pictures and expected a quick and professional claim experience. After 2 months, being dragged around by Customer Service, I have lost my patience, and having it fixed myself at a Tailor. I suspect them for having a master plan, manipulating customers to quit. Terrible experience.