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Shipping was supppsed to take 1-5 business days. I've waited 3 weeks now, still haven't got my order. Apparently, my package arrived to my city, the courier made two attempts, each on a different day, then they sent my order to a completely different city. Had to wait about a week for it to arrive in my city again, deliveries were attempted, again failed. It keeps getting sent back and forth, instead of delivered to a pick-up point when deliveries fail.I contacted customer service when 2 weeks had passed and was promised that they'll send a new shipmet and they asked if I wanted to change courier or delivery method. I told them that sounded like a good solution and which other courier I wanted. I didn't get a response from them in almost a week. They didn't ship anything at that time. After a week of no response, I had to send multiple email follow-ups on an hourly interval. They responded, I got an order confirmation, then in the evening, I got an email with a tracking number with the same courier I initially had.How on earth is it possible to have such a poor customer service and delivery system?! And of course, I am not getting replies when I told them they chose the wrong courier that we didn't agree on. I have never experienced more ignorant service.UPDATE: got full refund and a gift card as an official apology. Rating is adjusted thereby.
SESEGood customer service when parcel was damaged in transit, quick replies and fair resolution.
SESEeverything was proced smooth. Product descriptions either are good.
SESESent my order incredibly fast! Packed everything very safe.
