Kundtjänst Vardagar 8-17 | Tlf: 010 750 27 88
Paid for a book shelf but did not get all parts to install it and no instructions on how to do it. Despite a dialogue during 6 weeks we were not able to get any support. Extremely slow service and also no real understanding of the problem. Due to all of this we finally had to send it back. Now waiting for refund.
About 1,5years ago we bought a toilet brush, a bathroom thrash bin and one window wiper for the bathroom from Zone Denmark (UME). All very expensive items. The trash bin and toilet brush are coated with something that turns it to glue, you can’t wipe it off. In a bathroom it’s quite disgusting. Furthermore the bin can’t be used with a plastic bag cause it won’t shut properly. The replacement heads for the toilet brush are extortionately expensive. As for the window wiper, it’s held on with a magnet and one can assume that from time to time it’s knocked off and hits the floor. Well this thing can’t take a hit cause after the first drop the metal rod inside the rubber snapped. All in all VERY low quality products. You are paying for a brand, nothing else. We’ve been forced to throw it all away and buy new, better quality items after 1,5years. That is unacceptable.
Royal Design promised on trust pilot to get back to me. Still no answer! Ordered a set of spoons that doesn’t match my existing set. Have registered a return and have emailed them every day but no answer pr post label till today! Customer service telephone says they are closed every time i call. Really disappointed!
I order on 19 November and was supposed to deliver on 26th November. But till today 10th Decmber there is no update. Customer service is nonexistance.
