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United KingdomTerrible company to deal with. Placed an order for an item that showed as in stock. Received an Order Confirmation then a strange Important Order info email then absolutely nothing for a week. They ignored my emails so I had to phone their office & eventually get agreement for a refund (as my item wasn't in stock & wouldn't be coming any time soon). It then took 3 days (after 2 further emails from me) to get a refund. AVOID !!!
United Kingdom
United Arab EmiratesHorrible business. Ordered on 2 Nov and they shipped with dhl. Dhl every day was sending a scheduled delivery note requesting someone to be at home for delivery but they did not ever come and that was happening every day for almost two weeks. I sent messages to Power Tools explaining tgat dhl is not coming but Power tools did not issue a refund as I requested neither did they sent the item with a proper courier as I suggested. It is 14th February and still no item no refund and no one answers my phone calls. Be carefull of this company as I would never deal with them. I would certainly recommend to buy from them if you still decide to only with a credit card so that you can cancel the purchase of the item which is obviously not coming.
United KingdomHaving used Power Tools UK on quite a few occasions over a the years now I am still stunned by how quick these guys can get the order out to me from placing it online. On the one time I had a delayed delivery it was due to a carrier error (package put on wrong van at depot) and this was sorted out quickly by powertools customer service team. In all great service everytime plus low prices, that'll do for me.
