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DEDEI made an order, number 1809098370 on 1st June 2025 and paid €31.71. The order was not delivered and, in spite of making several complaints l still have have not been refunded. Any messages I send now are ignored.
DEDEThe delivery was incomplete and arrived very late. The follow-up request I made by phonenever arrived. Whwn I asked again, I was told to contact Paypal directly for a refund. However I purchased the item through Amazon. This is a terrible service.
DEDETerrible company. It was always delaying my shipment and then I called to cancel but no signs of my money back, zero customer service, no answer to emails, nobody picks up the phone. Terrible terrible company. Wish I had read the reviews here before using my money on this fraud.
DEDEI ordered several plants, but only half of the ordered plants were delivered. The remaining items were unrequested plants, some of which arrived in poor condition. Unfortunately, these plants died as I couldn’t arrange a return due to the complete lack of customer support. For over four weeks, I tried contacting them via phone and email without any response. While the packaging was fine, the incorrect delivery and nonexistent customer service made this a highly frustrating experience. I cannot recommend this retailer until they improve their service and communication. I’m now pursuing a refund through my payment provider.
