MP Plastic Building Products

I placed an order with this company and, unlike some previous reviews I’ve seen, I did receive my items. However, the delivery process was far from smooth. There was no advance notice, no delivery slot, and no estimated date provided—my order just showed up unexpectedly one morning. The items were extremely heavy, and since I wasn’t prepared for the delivery, I had to struggle to move them inside on my own. I reached out to the company for assistance or at least an explanation, but I never received any response. The lack of communication and customer support is incredibly unprofessional. While I did receive everything I ordered, the overall experience was frustrating and inconvenient. A simple notification or tracking update would have made a huge difference. Given the poor service and lack of customer care, I won’t be ordering from them again, regardless of the price.

Order 120655 I am a retired builder who helps friends by translating plans into English and speaking ‘Building’ to trades. My friend ordered and paid ‘Building Plastics’ for fascia board and ventilated soffit on 1st May 2024. The order arrived shortly after but minus the fascia. A long, drawn out 25 minute telephone call from the buyer whilst the order number was confirmed, a gap whilst delivery was checked and then confirmed that it had not been sent; it would arrive in a few days. It did not. Another telephone call, an identical repeat of the first call, an excuse that the fascia was removed from the delivery vehicle ‘because it was damaged’, a replacement would arrive in two days. Three days later, the same result from a telephone call to Building Plastics, a promise to find out what had happened and get back to the customer, which never happened. Now into the 4th week since payment, still no fascia board, no apology, no idea if, let alone when it will arrive. Caveat Emptor

I wish I had read these reviews before using this company. They told me the items were in stock but in fact there was always going to be a long delay. I have now been waiting for 6 weeks and still have not received my goods. I have not had any communication from them to apologise or inform me of an actual delivery date.

Ordered 14th tried to get date for delivery got through eventually ETA for 24th reading reviews may not get that will update.