Peacocks

I contacted customer service today as my return has not reached them. I spoke with Brandon who was very helpful & arranged my refund for me as it has been over 12 days. He will also take over the investigation the the courier to find out what has happened, saving me the trouble

Awful company. I paid extra for express delivery on the 1st of June and my item never arrived so they sent out another package and it finally arrived on 13th June, 3 days after I needed it. I am still awaiting the refund for the delivery. Also an item was missing from the order. I ordered two of the same items and only one arrived. I’ve signing a declaration. I got a refund for that back instantly, but they said I have to wait for delivery refund which is ridiculous. I’m still waiting after many emails. Going to return the items to store as they arrived too late, so we’ll see how that process goes. Definitely won’t be purchasing anything from peacocks again.

I wish I had read reviews of Peacocks before ordering an item. I ordered a top in a bigger size as they only had smaller sizes in the Keynsham store. I asked if I would get a refund if I wasn’t happy with the item. I was told yes but the assistant who had been friendly enough, did not tell me there would be a postage charge. I therefore had to pay the Evri delivery charge to store. 3 other major companies do not charge for this service to their own stores. I pointed this out to Sakura, then Nisha & finally Zahra. I repeated that I had not been told of this charge when ordering the item & that had I known then I would not have placed an order. It’s not about the money (£1.99), it’s the principle. I will not set foot in another Peacocks store again. Note to Peacocks - please have the decency to train your staff to point this out to customers when ordering and giving them the option on whether to risk an order.You have just lost another customer and judging by the footfall in store & the online reviews, your company can’t afford to lose the goodwill of many more.