A gentle goodbye is the one last gift of love to your special family member. A peaceful goodbye is the last gesture you can show your beloved companion how much they have given to you. This is best done in the calm and comfort of your own home. In-home pet end-of-life & gentle euthanasia services (24hrs) in Sussex & borders by Dr. Suzen Gregersen, Specialist Hospice Vet and her small and personal Vets2Home Team. Serving pets and their families since 2005.See more
United KingdomMy encounter with Dr. Suzan was far from pleasant, as she demonstrated argumentative, unprofessional, and discriminatory behavior. After raising my concerns, I received a mere £40 offer in response.Here's a brief overview: I was assured a call during specific hours, which never came. Once I arrived, Dr. S engaged in a prolonged argument instead of addressing the situation at hand. Upon informing her about my autism, she dismissively remarked, 'we are all autistic on days like this,' ignoring the profound difference between common stress and the unique challenges faced by individuals with autism.Her reluctance to proceed with the euthanasia, choosing instead to debate and exert control, was distressing. She even shared details of her personal breakdown at a moment when I was preparing to say goodbye to my beloved pet, displaying a lack of professionalism.In my own home, I felt restricted and uneasy. I nearly asked her to leave, but my dog's needs took precedence.Despite a positive experience with another vet from the same practice just four months prior, I cannot recommend their services now, as this particular vet proved inadequate for her role at this time.The service cost totaled £397, with an additional charge exceeding £300 for cremation. The response to my complaint overlooked the gravest issues and proposed a casket worth £50 or a £40 refund as resolution. I am currently pursuing a dispute through my credit card company, as Vets2home's promise of a serene, gentle, and professional service was not fulfilled. This constitutes a breach of contract, prompting me to report the matter to RCVS.
United KingdomCompassion - It had never occurred to me that Vets don't do End of Life Home Visits any more. I rang the Vets I had used for 30-35 years to book an End of Life visit for Jay-Jay - 17 and a half years old - as the time had come. They did give me a telephone number - Vets2Home. I rang the number and was answered by a vary caring young lady who was dismayed to say that they could not get anyone to me in time for me to take Jay-Jay to the Peaceways Pet Crematorium just past Ringmer. I had just said Ringmer and they knew I meant Peaceways. They gave me three more numbers of companies that did 'just' end of life home visits but none of them could help me that day. I rang Vets2Home back, got the same helpful lady and asked if I could arrange something for Saturday morning. Yes she said but I have some good news, one of our vets has re-arranged things so that he can get to you between 12 noon and 1pm which would give me enough time to get to Peaceways. My response was Yes Please and so it came to pass that Dr Jo of Vets2Home took care of Jay-Jay in his last minutes. I cannot reccomend them any higher. Thank you Dr Jo and the team for your quiet compassion, it was so very much appreciated.
United KingdomI cannot speak highly enough of Dr Jo.. he was amazing with my dog (and me, blubbering a lot!!) he was so calm and kind and made a very hard time better. He gave me time and compassion. I will always be so grateful to him ♥️
United KingdomOn Sunday morning I called Pets2Home which had been recommended by my neighbour. Our dog was 14 and I had been up all night with her as her legs had given way the morning before and she had been vomiting her food up since the Saturday lunchtime. She also had a heart condition. I had phoned an emergency helpline and was advised to go to the emergency vet but she was too heavy for us to carry to the car and we couldn't think of anything more traumatic. So we called Pets2Home. Allegra answered the phone was lovely and efficient and turned out to be a dog walker we had used in the past and knew Bonny. We were offered an appointment that afternoon and explained the costs involved. Dr Suzen came and was brilliant. So kind and understanding. She gave a prognosis and then went out in her car while we decided what to do. We came to the decision not to let her suffer and Dr Suzen came and administered a sedative and we were able to sit with Bonny and it was a very peaceful ending. We were very impressed with the care and attention and really for the service we received it wasn't expensive.
